1. Introduction & Scope
Rk111 (referred to as "we", "us", or "the platform") is an internationally licensed online gaming platform serving users in Bangladesh. Your privacy is our top priority.
This Privacy Policy explains what information we collect when you use our services — via the rk111 website, mobile app, or any other channel — how we use it, and how we keep it secure.
By registering an account or using our services on rk111, you agree to this Privacy Policy. This policy governs our Terms and Conditions Effective in conjunction with.
In brief: We only collect the information we need, never sell it, and store it with the highest level of security. You can manage your data at any time.
2. What information we collect
Rk111 collects your information in several ways. Details are provided below:
| Data Type |
Example |
Methods of Collection |
| Identity information |
Name, date of birth, NID number |
Registration form, KYC verification |
| Contact Information |
Mobile number, email, address |
Registration form |
| Financial information |
Mobile Pay/Nagad/Rocket number, transaction history |
Payment processing |
| Gaming Data |
Betting history, win and loss records |
Automatically |
| Device Information |
IP address, browser, operating system |
Automatically |
| Location Data |
Country & City (IP-based) |
Automatically |
We never collect sensitive information (such as religion, political views, or health data) without your explicit consent.
3. Purpose of Data Use
Rk111 uses your information for the following purposes:
- Account management: To create and manage your account and verify your identity.
- Service delivery: To process gameplay, deposits, and withdrawals.
- Security assurance: To prevent fraud, money laundering, and unauthorized access.
- Legal compliance: To meet the requirements of regulatory authorities.
- Service improvement: To analyze and improve the user experience.
- Relevant communications: To keep you informed of important updates, security alerts, and relevant offers.
- Responsible Gaming: To monitor gaming behavior and provide support where needed.
Marketing Communications: We may send you SMS notifications about bonuses and promotional offers. You can opt out at any time by contacting our support team.
4. Disclosure Policy
Rk111 does not sell or rent your personal data to third parties. However, information may be disclosed in the following limited circumstances:
- Service Providers: Payment processors (Mobile Pay, Nagad, Rocket) and technology providers that help operate our services. They work under our instructions and are not permitted to use your data for their own purposes.
- Legal obligations: In response to a court order, government directive, or lawful request from a law enforcement authority.
- Anti-money laundering: To the relevant authorities in compliance with international AML (Anti-Money Laundering) regulations.
- Business changes: In the event of an acquisition or merger of rk111 — this policy will remain in effect.
Outside of the situations described above, no information will be disclosed without your consent.
5. Cookies & Tracking Technologies
Rk111 uses cookies and similar technologies to enhance your experience. The types of cookies we use include:
- Essential cookies: Essential for login sessions and security. These cannot be disabled.
- Functional cookies: To remember your preferences (language, theme).
- Analytical Cookies: To understand which pages are most visited — entirely anonymously.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.
Good to know: We do not use cross-site tracking or third-party ad trackers. Your browsing activity is not tracked across other websites.
6. Data Security Measures
Rk111 follows the highest industry standards to keep your data secure:
- 256-bit SSL/TLS Encryption: All communications are encrypted.
- Two-Factor Authentication (2FA): Additional security protection for your account.
- Firewall & IDS: Unauthorized access detection system.
- Regular Security Audits: Periodic audits conducted by independent experts.
- Data Minimization: Only essential information is collected and stored.
- Staff training: Regular staff training on data protection.
While we apply the highest security measures, no method of transmission over the internet is 100% secure. You are also responsible for keeping your account password strong and not sharing it with anyone.
7. Data Retention
Rk111 retains your data for specified periods:
- Account Information: For the duration your account is active and for 5 years after closure (as required by law).
- Transaction Records: 7 years (in accordance with international AML regulations).
- Gaming History: 3 years, or 2 years after account closure.
- Support conversations: 2 years.
- Website Logs: 90 days.
Once the retention period expires, data is securely deleted or anonymized.
8. Your Privacy Rights
As a rk111 user, you have the following rights:
1
Right to Access
You have the right to request details about what personal information we hold about you.
2
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
3
Right to Erasure
Under certain circumstances, you may request that your data be deleted.
4
Right to restrict processing
You can restrict how your data is processed for specific purposes.
5
Data Portability
You may request a copy of your data in a portable format.
6
Right to Object
You may object to marketing communications or specific types of processing.
To exercise any of these rights, email support@rk111.click or reach us via live chat. We will respond within 30 days.
9. Protection of Minors
Rk111 is strictly for adults (18+). We do not knowingly collect data from anyone under the age of 18.
- Age is verified at the time of registration.
- If it is found that a minor has opened an account, that account will be immediately closed and all associated data will be deleted.
- If a parent or guardian discovers their child is using rk111, please contact support@rk111.click immediately.
10. International Data Transfers
Rk111's servers are located in international data centers. Your data may be processed or stored outside of Bangladesh.
All international transfers ensure the following:
- The recipient country has adequate data protection laws in place.
- Legally binding agreements are in place with all data processors.
- The standards of this Privacy Policy are upheld across all transfers.
11. Changes to Privacy Policy
Rk111 may update this Privacy Policy from time to time. If changes are made:
- The "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, you will be notified via SMS to your registered mobile number or by email.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
We encourage you to visit this page regularly to stay informed about our latest policy.
Our Commitment
Rk111 is built on your trust. Protecting your privacy is not just a legal obligation — it is a core part of our values. If you have any questions, our support team is available to help at any time.